soya Casino & Sportsbook Data Care

This page describes what we collect when you use soya and how we keep that data protected. We take your privacy seriously. When you open an account on our platform—whether to explore live-dealer blackjack and roulette, engage with our sportsbook covering Liga 1 and international football, or try our slot games and esports markets—we collect personal information necessary to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with anti-money-laundering regulations.

Our privacy practices are built on the principle that we collect only the data we need, use it only for stated purposes, and protect it according to industry standards. We do not sell your information to third parties for marketing. We do share limited data with payment processors, fraud-detection services, and regulatory authorities only when required by law or when necessary to operate soya securely.

This privacy policy applies to all users of soya, regardless of location. Our services are available only where local law permits. Users are responsible for verifying that their use of soya complies with their own jurisdiction's law.

What We Collect on soya

We collect personal information when you register an account on soya. This includes your name, email address, phone number, and date of birth. We use these details to verify your identity, send you account notifications, and fulfil regulatory obligations. We also collect your financial information—specifically, the payment method details you provide when making deposits or withdrawals (for example, your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account credentials). We do not store full payment card numbers; instead, we store tokenised references that our payment processors use to complete transactions.

When you use soya, we collect behavioural data—your gaming history, account activity logs, betting records, and login timestamps. This information helps us detect fraudulent activity, personalise your experience, and understand how you interact with our platform. We also collect technical data such as your IP address, device type, browser version, and approximate geolocation (derived from your IP). This technical data helps us secure your account and ensure soya functions properly across different devices and networks.

How We Use Your Data on soya

We use your personal information for several core purposes. First, we verify your identity to comply with know-your-customer (KYC) requirements. Before you can withdraw funds from soya, we may ask for a government-issued ID or proof of address. This is a regulatory requirement, not optional. Second, we use your data to process deposits and withdrawals. When you fund your soya account via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we share relevant information with those payment processors to authorise the transaction.

Third, we use your data to detect and prevent fraud. Our automated systems monitor account activity for signs of suspicious behaviour—unusual login patterns, rapid withdrawal requests, or betting anomalies. We also use your data to enforce our terms and conditions, respond to user disputes, and maintain the security of soya. Finally, we use your email and phone number to send transactional messages (account confirmations, deposit receipts, withdrawal alerts) and security notifications (new login, password changes). We may also send periodic announcements about soya's offerings, but only if you have opted in to marketing communications.

Third-Party Data Processors

We work with third-party service providers to operate soya. These include payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet and their associated networks), fraud-detection vendors, cloud-hosting providers, and customer-support platforms. We require these vendors to comply with strict confidentiality and security agreements. We do not permit them to use your data for their own marketing purposes. Some of these processors may be located outside your jurisdiction; in such cases, your data is transferred subject to appropriate safeguards.

Your Rights and Our Commitments on soya

You have rights regarding your data on soya. You can request a copy of all personal information we hold about you. You can ask us to correct inaccurate information—for example, if you update your address or phone number, we will update our records. You can request deletion of your data, subject to legal and regulatory constraints; for example, we may need to retain transaction records for several years to comply with financial regulations. To exercise these rights, contact our support team and we will respond within a reasonable timeframe, typically within 14 days.

We also commit to protecting your data against unauthorised access, loss, or corruption. We use encryption for data in transit (between your device and our servers) and at rest (when stored in our systems). We limit access to your data to authorised soya staff and service providers. We conduct regular security audits and updates. However, no system is perfectly secure; we cannot guarantee absolute protection against all threats. If we become aware of a security incident affecting your data, we will notify you without unreasonable delay and cooperate with relevant authorities.

Cookies and Tracking on soya

We use cookies and similar tracking technologies on soya. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and track how you navigate our platform. Essential cookies are necessary for soya to function—for example, they maintain your login session. We also use analytical cookies to understand how users engage with soya, which pages are visited most, and where we can improve the experience. You can control cookies through your browser settings, but disabling cookies may affect soya's functionality.

We also use cookies to display targeted content—for example, reminders about live-dealer tables or new esports markets. If you prefer not to receive targeted content, you can opt out through your account settings on soya. We respect do-not-track signals from your browser, though soya may not fully disable tracking in response to such signals.

Data Retention and Deletion

We retain your personal data for as long as your soya account is active. If you close your account, we retain certain data (transaction records, account history) for as long as required by law—typically several years for financial records. After the legal retention period expires, we delete or anonymise your data. We may retain anonymised or aggregated data indefinitely to improve soya's services. If you request account deletion, we will close your account and begin the deletion process, but we cannot delete transaction records that are required by law to be retained.

Contact Us About Your Data

If you have questions about our privacy practices on soya, wish to access your data, or want to report a privacy concern, contact our support team. You can reach us through the contact channels listed in your soya account or on our main website. We will respond to privacy-related inquiries within 14 days. For formal data-protection complaints, you may also lodge a complaint with the relevant regulatory authority in your jurisdiction. Our services are available only where local law permits. Users are responsible for verifying that their use of soya complies with their own jurisdiction's law. This privacy policy may change as soya evolves or as regulations change. We will notify you of significant changes via email or through a prominent notice on soya.